What can we help you with?

Incidents: Immediate issues that disrupt operations (E.g. Application Server down, Network down)

Change Requests: Modification of IT Infrastructure (e.g. Server upgrade, Firmware update)

Security/Threat: Phishing, Hacking, Virus infections, Suspicious activity.

Hardware (Workstations, peripherals, printers, mobile devices.)

Service Request: Routine, planned requests, New hardware/software requests (non-broken items.)

Software/Applications (OS issues, specific application errors, installations.)

Network/Connectivity: VPN, internet access, Wi-Fi, email connectivity.

User Account/Access: Drive, E-Mail, Password resets, Permission changes, Onboarding/Offboarding.

General Inquiry: Questions that don't involve a broken system but require information.